Refund Policy

Defective and non-defective new items

We accept return requests for defective and non-defective new merchandise, and we accept exchange requests. Contact us within 30 calendar days after delivery. A non-defective return must remain new, unused and in its original condition; damage, defects, incorrect goods, missing parts or a material description mismatch may be reported according to the condition received.

A change of mind, personal preference or an option selected by mistake may qualify when the non-defective item meets the condition above. Consumer rights that applicable law does not allow us to exclude remain available.

Ask for approval first

Email erehenolob491@gmail.com with the order number, checkout email and reason for the return or exchange. Include photos or video for a defect, damage, wrong item, missing component or material listing difference, and retain the packaging and relevant parts during review.

Do not mail merchandise before approval. Once approved, we confirm the correct return address, packing requirements and instructions. Our correspondence address on Contact Us is not automatically the return destination.

Postal return, label and fee

Eligible returns are sent by mail. A free prepaid return label is included inside the package; after approval, follow the confirmed directions and use that enclosed label without paying its corresponding label or return-shipping cost. If the label is missing or lost, contact support for assistance.

No restocking fee is charged. Having the label in the parcel does not permit an unapproved return.

Exchange or refund

Exchange or replacement availability depends on the completed review and stock on hand. When a refund is approved, we process and initiate it to the original payment method within 10 days. The bank, card issuer or payment provider may need additional time to post the credit.